Any cancellation of appointments made must be notified by the client at least 48 hours in advance, if this is not the case, any cancelled appointment will be charged at the normal price, except in the context of career coaching in the system of VDAB career cheques.

  1. Our project quotations are valid for a period of 1 month
  2. Shape your future bv will treat all data or documents obtained in the context of a project as strictly confidential.  We appreciate it if you treat our approach and working methods in the same way
  3. Our invoices are payable within 30 days unless a different payment term is indicated on the invoice or quotation.  
  4. In the case of projects comprising more than 10 man-days or spread over several months, invoicing is done as follows: at the start of the project, 30% of the total amount is invoiced, as the project progresses, two instalments of 30% are invoiced and the remaining 10% at the conclusion of the project   
  5. IIn case of non-payment by the due date, Shape your future bv reserves the right to request a lump sum interest of 10% of the outstanding amount due. Shape your future bv is entitled to suspend any delivery of services without prior warning in case of late payment.
  6. If a payment remains unpaid within the legal maximum of sixty (60) days after the due date, Shape your future bv reserves the right to engage a collection agency. All legal costs shall be borne by the customer.
  7. Shape your future bv undertakes to do its best to deliver the performance on time and according to the agreed deadlines. However, none of its obligations can be regarded as an obligation to achieve a result. 
  8. To be admissible, Shape your future bv must be notified of any claim within 8 days of the delivery of the goods or provision of the services by registered letter to its registered office.
  9. Our services and contractual commitments are governed by Belgian law. In case of dispute, only the Belgian courts are competent